FAQs

Ticketing & Age Questions

How can I purchase tickets?
Advance tickets can be purchased through www.ardmoremusic.com. Tickets can also be purchased in person at the Ardmore Music Hall box office. Box Office hours are 12-5 PM, Tuesday-Friday, and on nights we have shows. We accept Cash, VISA, Mastercard, American Express and Discover. Keep in mind: all cash transactions at the box office have no fees attached to them. Credit card sales have a 3 percent charge.

Can I buy tickets without fees?
Yes – all cash purchases at the Box Office have no fee, while a credit card transaction has no fee besides a 3% CC processing fee. Our Box Office is at our main entrance – 23 E Lancaster Avenue, with front door right on East Lancaster Ave.

What are your Box Office hours?
Box Office hours are 12-5 PM, Tuesday-Friday, and on nights when we have shows. Please note: on a busy show night, we may not be able to sell tickets for a future show until most of the guests for the night have been checked in.

When you sell out of tickets- are you really sold out? Where can I get tickets?
Yes – we have a limited capacity to begin with and we are cautious of overcrowding guests, so when we sell out, we stay that way. We have partnered with Lyte, a third party resell ticket service, for fans to purchase and sell tickets for our shows in a secure manner. Once a show sells out, we activate Lyte and you can use their services directly from our website. When you find the show on our website, instead of clicking “Tickets” you will find it says “Find Fan Tickets.” Once you click on that link you will be redirected to Lyte.

How old do I need to be to attend shows?
All of our concerts are 21+ events. However, minors may attend ONLY if accompanied by their parent or legal guardian (must have proof), who assumes responsibility at all times.

What is your refund policy?
All sales are final. We don’t issue any refunds or exchanges unless a show is cancelled.

Do I need any ID to enter the venue?
Yes, at all times. Expired ID will NOT be accepted.

I bought tickets through other, secondary market sources (ie., “Scalpers” online or in person) – are my tickets legitimate?
Ardmore Music Hall DOES NOT ENDORSE USING ANY SECONDARY TICKETING SOURCES. Our Box Offices cannot resolve any issues involving them, such as lost tickets or bogus tickets. Tickets for all of our shows are sold through Ticketfly, via our website, in person at the Box Office, and Main Street Music. Tickets are sometimes available through fan club sites as pre-sales or special VIP packages. Ardmore Music Hall has the right to cancel ticket transactions that are suspected of being purchased for the sole purpose of reselling.

Third party “ticket resale” web sites create the illusion that they have “special access” to the best seats in the house, or that they are authorized sellers for Ardmore Music hall, but all they do is purchase tickets from AMH or private individuals and resell them at inflated prices. None of the price markup benefits the venue or the artist, who were the entities that put up the money and the time and the energy to create the show in the first place, and AMH cannot confirm that tickets purchased from anywhere other than Ticketfly.com or Ardmore Music Hall directly are valid.

Experience Questions

Does the venue have seating?
We offer a seated ticket type for almost every event. To guarantee you sit for a show, you will need to purchase one of our seated ticket options. Please be sure to read the ticket description for whatever show you may be interested in, as we do arrange the room differently each night.

For general admission ticket holders (excluding fully seated shows), there may be seating by the bar available on a first come, first serve basis. However we can not guarantee seating and you should come prepared to stand.

Can I reserve a table for a show?
We do not take any reservations for specific tables or seats, but if you purchase a Premium Table Seating ticket (available for select shows) you are guaranteed a table in the prime viewing area. When you check in at the box office, someone will show you to your table.

If you purchase a seated ticket, a guaranteed seat is included in the price of admission, but they are not assigned; seat choice is on a first come, first serve basis. For fully general admission shows, we do not take reservations for parties smaller than 12 people. If you’re interested in bringing a large party, you can contact us at info@ardmoremusichall.com

Do you offer ADA seating?
Yes. Please visit our ADA page to learn more about our ADA accommodations.

Do you serve food?
Yes, on almost all nights our in-house kitchen is open and serving food. Our menu has recently been updated with the help of the critically acclaimed restaurant, Ripplewood Craft & Whiskey, that’s right next door. Check out all our menus here.

For some shows we offer VIP tickets that include a dinner buffet; otherwise, you can order food at the bar when you come for the show. If you purchased table seating tickets, a waitress will come to take your order.

What types of drinks are available?
We have a large, full bar in the main room downstairs, as well as a full bar upstairs on the balcony on nights when we have both floors open. We offer 18 different draught beers, many of the craft variety, as well as a selection of bottled beers, and your favorite spirits, wine and non-alcoholic beverages.

Where do I park?
There are numerous lots in the immediate area, like right across the venue by Tired Hands. Some spots are metered, and some lots are accessible on some nights but not others; there are plenty of options, but read the signs around you to see if you have to pay, so you don’t get ticketed. We also recommend checking out the new parking garage on Cricket Ave, it’s free after 6pm or $2 for 4 hours all other times.

Is there local public transportation?
Yes, the Ardmore SEPTA station (Paoli/Thorndale regional rail, runs to 30th Street & City Hall) is only 100 feet from our door! It runs until midnight on weekdays, and later on weekends. Check out the SEPTA train schedule.

What is your re-entry policy?
We always allow re-entry unless there are unique circumstances for an event. You cannot take any beverages out of the club with you besides bottled water. We do not allow entry or exit through our back door, as it is an employee and artist entrance only.

Do you have an ATM?
Yes!

Do you have a dress code?
Unless specified otherwise, our dress code is casual. Patrons will not be allowed inside the venue without shoes, shirts and proper bottoms.

What type of payment does AMH accept?
We accept Cash, VISA, Mastercard, American Express, and Discover.

What are your photo/video/audio policies?
Typically we do not allow professional photo, audio or video of any kind without getting prior permission from a representative of Ardmore Music Hall. Small personal cameras are not an issue, but please do not use flash as it distracts from other guests’ experience and irritates the musicians. Depending on the artist’s specific photo restriction requests, you may be asked to put any cameras away during the performance. Please email info@ardmoremusichall.com with any photo/press pass inquiries.

What’s the nearest hotel(s)?

We recommend our friends at the Courtyard Marriott Philadelphia City Avenue, about a 10 minute drive from the venue. Click on the following link to book the Ardmore Music Hall rate of $139.00 plus tax (based upon availability) at the Courtyard Marriott Philadelphia City Avenue: Book your corporate rate for Ardmore Music Hall

Alternatively, go to www.marriott.com/phlav and enter the corporate booking code T18 under Special Rate “Corporate/Promo” section after entering the dates needed.

Call 24-hours a day at Marriott Reservations: 866-877-1206 and ask for the “Ardmore Music Hall” rate while booking.

What is your weapon policy
The Ardmore Music Hall is committed to maintaining a safe environment for employees, artists and patrons. To this purpose, no person (except sworn, authorized law enforcement) may carry items that may be defined as a weapon in our facility or the immediate vicinity. Employees who observe a weapon will immediately inform the weapon owner that the item is not allowed within the facility or parking lot and must they leave immediately. A person who returns to the facility must submit to a search to ensure that the weapon is not present.

Booking & Getting In Touch Questions

Do you host private events & parties?
Yes! We are happy to customize a variety of event types; we have hosted private concerts, birthday parties, fundraiser events, Bar/Bat Mitzvahs, weddings, graduation parties, university banquets and more. Please visit our Private Events page for more information and to fill out the venue questionnaire if you are interested in hosting an event here; someone will get back to you shortly.

Is there any loyalty program?
Yes! We have a membership club – the Ardmore Music Club – whose annual commitment rewards them with dozens of opportunities to connect with the venue and artists, take advantage of discounts and giveaways, and find out first about our biggest and best events. Membership includes AMH-branded items, show and bar discounts, and much more. Check it out, and buy it for you or a good friend!

How do I book my band there?
The booking process is complex, and there are many factors that go into getting booked. As a 600 capacity club, we are primarily focused on nationally touring artists who have begun to establish a significant following that we can help to cultivate. There are opportunities for local bands to break in here, and we love to offer them whenever we can – but they are limited. You can send booking inquiries to booking@ardmoremusichall.com, and your email WILL be read. We do our best to provide feedback to everyone, but a personal email rather than a stock forwarded one definitely helps the cause.

Who do I talk to about applying for a job?
We do not have any full-time positions available, but we will consider applications for part-time show staff (bartenders, security, box office attendants, etc.). Consideration will depend entirely on timing, and whether we have a staffing need. We have internship opportunities year-round and recommend interning with us if you are interested in future full-time positions. Contact info@ardmoremusichall.com with a resume and cover letter to inquire about internships and part-time work.